Moving from Discord was not an easy choice BUT: - Discord is actually full of scammers. people would get phished while actually searching for answers despite heavy monitoring, safeguards, etc. - We've been testing intercom so far and it has made support 100x easier: instant translation, help center, AI support bot, ticket management, etc. TLDR we can offer a much better and SAFER experience to users. I'd definitely recommend making the switch to any protocol out there